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isinWheel.EU provides warranty services to customers throughout Europe. The scooter has a 12‑month warranty against original defects in materials and workmanship from the date of purchase. This covers the cost of labor and parts required to keep your scooter in proper working order during the 12‑month warranty period.

Consumables: 6 months (drums, motor, controller, instrument, accelerator, charger).
Other parts: 12 months (all other parts except the above-listed consumables).

The warranty covers use during light rain and riding over puddles, but not immersion in water or prolonged exposure to heavy rain. Use in these conditions will void the warranty.

Please retain your proof of purchase and order number for reference when making warranty claims.

You may return your item within 30 days of receiving it. The item must be unused, in its original condition, and in its original packaging.

To initiate a return, contact support@isinwheel.eu with your order number and a detailed description of the reason for the return. Our team will provide further instructions and a return address.

The customer is responsible for the cost of return shipping unless the return is due to a defect or error on our part.

Once your return has been received and inspected, we’ll notify you of approval or rejection. If approved, your refund will be applied to the original payment method within 10 business days.

If you wish to exchange an item, follow the same steps as returns. Once the returned item is received, we process the exchange and ship the replacement.

If you receive a damaged or defective item, contact us immediately at support@isinwheel.eu. We may request photos or videos to assess the issue. In such cases, we cover return shipping and send a replacement or issue a full refund.

Returns, refunds, and warranty repairs are handled after inspection. Isinwheel is responsible for repair and warranty decisions once the product is inspected, and warranty parts or return requests will be accepted when confirmed eligible.

Accessories are not covered under the warranty (including accessories purchased separately). Damage from improper use (over‑speed/overloading/overweight), prolonged exposure to rain or immersion in water, misuse/neglect or failure to follow the owner’s manual, purchases from unauthorized resellers, or use of non‑original parts / unauthorized modification voids the warranty.

Email support@isinwheel.eu or call +86 18566204701 with your proof of purchase and order number. Please fill out the warranty information sent by customer service to initiate warranty service.

If there are quality issues with accessories outside the warranty period, report them within 30 days of delivery and we will arrange a free replacement. Otherwise, the buyer must purchase the replacement at their own expense.

We offer free shipping to all countries, including Denmark, Italy, the Netherlands, France, Germany, Belgium, and Austria. Customers do not pay shipping costs or VAT (except for special overweight products or remote areas).

Orders are processed and shipped within 0–1 business days and delivered within 3–6 business days. Customers will typically receive their packages within 3–7 days of placing an order. Unforeseen circumstances (customs clearance, extreme weather, holidays) may cause delays — thank you for your understanding.

Once your order ships, you’ll receive a confirmation email with a tracking number and a link to track your package in real time.

Our goal is to deliver packages quickly and safely. Our main shipping providers are DHL / DPD.

If your package arrives damaged or appears to be lost, contact our customer service team immediately at support@isinwheel.eu. For damaged packages, we may request photos of the damaged item and the package itself.

If you have questions or need assistance with delivery, please contact isinwheel.eu by email: support@isinwheel.eu. Thank you for choosing isinwheel!